Marchesa | FAQs
How can I track my order?
We will send you a confirmation email with your tracking information as soon as your order ships.
When will my order ship?
We transfer multiple orders depending on your shipping address.
Orders take 5-7 business days.
What is your return policy?
We are happy to accept returns purchased from marchesa.com within 14 days from the delivery date. To return your order all you need is to submit a return request through your account page or through contacting us by Email or Phone.
We will send you a ready to print shipping label, all you need to do is to print this shipping label and attach it to the order package you wish to return then ship it to the address below, customers will have to pay the cost of shipping for returned orders:
C/O Fashion Logistics,
The product you wish to return:
- Must be unused, unworn and in the same condition in which it was received (should not have a trace of perfume, lotion, heavy odor or deodorant).
- Must have all labels and tags still attached and intact.
- Must be returned complete with all parts and accessories.
- Must be sent in its original packaging; - Must be sent in one single shipment; products that belong to the same order must be returned together. You can return the product with any courier company, and the invoice should be included. The delivery fee for the return is paid by the customer.
Remember to submit a return request by Email or Phone prior to shipping your parcel.
When will I receive my refund?
Please allow 7-10 business days for returns to be processed and refunded back to the original method of payment after recieving the shipment back to our warehouse.
Which payment methods are accepted?
We accept: Credit Card & Cash on Delivery.
Can I purchase extra fabrics for your gowns?
Unfortunately, we do not carry extra fabric of our styles. In an effort to be sustainable, we only order the amount needed to create the styles ordered. We do recommend Mood Fabrics in NYC for suitable fabric options.
I have another question not listed. How can I reach you?
Please feel free to call us at 97145867424 or e-mail us at email@example.com! Kindly note our hours of operations are Saturday through Thursday 8 a.m to 5 p.m KSA timing. We would love to hear from you.